Conference faq

Find answers to common questions about our upcoming event quickly and easily. Whether you're curious about registration, event details, or logistics, we've got you covered.

General Conference Questions

The MinistrySmart Conference is a three-day hybrid training event that offers software training for our ACST platforms, including Realm, Realm Accounting, MinistryPlatform, ACS, ACS Financials, and PDS.

For specific details on the daily schedule see the schedule below.

The MinistrySmart Conference is a training conference and is tailored to accommodate product users with diverse skill sets and abilities. Make sure to review the Agenda and delve into the "More Info" descriptions of the session breakouts to determine if the content aligns with your needs and interests.

Venue: Harris Conference Center, Charlotte, North Carolina

3216 CPCC Harris Campus Dr.Charlotte, NC 28208


Conveniently located near the Charlotte Airport, The Harris Center provides ample parking and easy access to our conference facilities. Many of the local hotels also offer shuttle services to and from the airport and within a local radius of their properties.

The day before the general conference (Oct 8th) we will offer full-day, intensive training classes on MinistryPlatform, Realm, Realm Accounting, and ACS Financials. Topics for each product can be found on the Agenda page in the "More Info". 

The Realm and Realm Accounting Boot Camps cater to newcomers looking to kickstart their journey or seeking a refresher in using these products.

The MinistryPlatform Boot Camps are tailored specifically for MinistryPlatform User SPoCs.

The ACS Financials Boot Camp is ideal for seasoned users seeking to deepen their expertise in ACS Financials.

October 8th (in-person only):
  Boot Camps for Realm, Realm Accounting, ACS Financials and MinistryPlatform (User SPoCs)

October 9th - 10th (in-person and virtual):
  General Conference 
  Breakout sessions for Realm, Realm Accounting, MinistryPlatform, ACS, ACS Financials, and PDS*

*Note: Virtual only available for Realm, MinistryPlatform, ACS People, and PDS

The first day will offer all-day Boot Camps for Realm, Realm Accounting, ACS Financials, and Ministry Platform (User SPoCs). Boot Camps are a full-day course with in-depth training on your software. Boot Camp tickets can be purchased individually or in the combo package.

The general conference will be October 9th and 10th, featuring over 50 breakout training classes, ranging from beginner to advanced levels for Realm, Realm Accounting, MinistryPlatform (User SPoCs), ACS, ACS Financials and PDS. 

   October 8th - Boot Camp 

  • 8:00 am - 9:30 am | Check-in Open
  • 9:30 am - 12:00 pm | Boot Camp
  • 12:00 pm - 1:00 pm | Lunch - Provided
  • 1:30 pm - 4:00 pm | Boot Camp cont. 

   October 9th - General Conference | Day 1

  • 8:00am - 9:00 am | Check-in Open
  • 8:30am - 9:30 am | Breakfast/Networking
  • 9:30 am - 10:15 am | Welcome Session (All Attendees) 
  • 10:30 am - 11:45 am | Breakout Sessions 
  • 12:00 pm - 1:00 pm | Lunch - Provided
  • 1:15 pm - 2:30 pm | Breakout Sessions 
  • 2:45 pm - 4:00 pm | Breakout Sessions 
  • 4:00 pm - 4:30 pm | Closing Session (All Attendees)

    October 10th - General Conference | Day 2

  • 8:15am - 9:00 am | Breakfast/Network
  • 9:00 am - 10:15 am | Breakout Session
  • 10:30 am - 11:45 am | Breakout Sessions 
  • 12:00 pm - 1:00 pm | Lunch - Provided
  • 1:15 pm - 2:30 pm | Breakout Sessions 
  • 2:45 pm - 4:00 pm | Breakout Sessions 
  • 4:00 pm - 4:30 pm | Closing Session (All Attendees)

For breakout session information view the Agenda

Access

Price

Description

​​​​​​Boot Camp Only*

$199

Individual pass for either MinistryPlatform, Realm, Realm Accounting, or ACS Financials Boot Camp

Conference Only*

$399

Individual pass for general conference days

Conference &
Boot Camp Bundle*

$499

Individual pass for one Boot Camp & General Conference

Virtual Bundle

$99

Individual Live Streaming for Realm, MinistryPlatform, PDS, ACS People and Recording Pass

Conference Recordings

$79

Access to all Oct 9-10 recorded product sessions

Sold separately or as add-on to the in-person ticket

*Limited Tickets

   

Breakout session are available for the following products, Realm, Realm Accounting, MinistryPlatform, ACS, ACS Financials, and PDS.

View the Agenda for a complete listing of the sessions.

Register Here 

Note: payment is due during the registration process. 

Cancellation/Refund Policy:

We understand that plans can change unexpectedly. Should you find yourself unable to attend the MinistrySmart Conference 2024, we will offer a refund under the following conditions:

  1. Requests to cancel on or before September 9, 2024, will receive a full refund.  Requests to cancel from September 10 - October 3 are eligible for a refund minus a 25% administration fee. Requests made from October 4 or beyond are not eligible for a refund, credits to your account, or balances to your account.
  2. Refund requests can be submitted via email at msconference@acst.com. They must include relevant details such as the ticket order number, event details, and reason for the refund request (feel free to attach your receipt if this is easier).
  3. Refunds will be processed using the original payment method within 15 business days of approval.
  4. Please note that we will allow you to transfer a fully paid ticket to another registrant up to 1 time. The transfer must be submitted in writing and sent to msconference@acst.com.

We strive to provide exceptional customer service and appreciate your understanding regarding our refund procedures. If you have any questions or require further assistance, please don't hesitate to contact our MinistrySmart Team.

If you have registered and paid for your ticket you can submit a request for substitution of another person on your team by emailing msconference@acst.com.

Please email msconference@acst.com with the details of what changes you would like to make.

Please email msconference@acst.com. Please allow up to 2 business days for a response.

All attendees both virtual and in-person will be limited to the sessions they attend based on the sessions they choose in the session picker during registration. For in-person attendees, your session choice reserves your seat in that classroom which is subject to capacity limitations. 

 Recordings are included in the Virtual Bundle and available for purchase to in-person attendees during the registration process. If you are not attending Conference via Live Stream or in-person you can purchase recordings separately using the registration link.  

Access to slide decks will not be available. 

In-Person Conference Questions

Charlotte has many hotel accommodations near the Harris Conference Center. Many local hotels also include shuttle service to and from the airport and service anywhere within a local radius of their hotel. Though you are welcome to stay where you like, we have negotiated special rates with Embassy Suites

We encourage all attendees to dress comfortably yet respectfully for others at the conference. 

If you have a laptop that you can use to follow along in your system you are welcome to do so. You will have wifi access at the conference center.

Venue

Harris Conference Center, Charlotte, North Carolina

3216 CPCC Harris Campus Dr, Charlotte, NC 28208

Conference Room Information

All meals will automatically have a gluten free option. The conference center can only accommodate allergies to nuts and/or shellfish. If you have another allergy it's recommended you bring your own prepared meal.

Virtual Conference Questions

The MinistrySmart Conference Virtual option gives you virtual access to live sessions during the general Conference (Boot Camps are not streamed.) Streamed sessions will include Realm, MinistryPlatform, ACS People, and PDS.  With this bundle you will also get access to all session recordings. 

When you register for the Virtual Package you will have opportunity to attend the sessions you wish to attend. After registration you will receive a confirmation e-mail.

One week before the Conference, all virtual registrants will receive another e-mail with a link to the Conference Event Hub. 

The two General Conference Days, October 9-10, are streamed for Realm, MinistryPlatform, ACS People, and PDS breakout sessions. 

All you need is a computer or other device with access to reliable internet.

You will receive e-mail instructions of how to access your virtual sessions prior to the conference. Instructions will be sent out by October 1st. 

Conference Recording Questions

Recordings are included in the Virtual Bundle and available for purchase to in-person attendees during the registration process. If you are not attending Conference via Live Stream or in-person you can purchase recordings separately using the registration link.  

Recorded product training sessions on October 9-10 will be part of the recording package.

View the Agenda for a complete listing of the sessions. 

Those who have purchased recordings of the sessions will be accessible after the conference, once they have been polished. 

Access details will be sent out via email.